Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | KENT COUNTY COUNCIL |
| Main Category: | Services |
| Procurement Method: | Competitive procedure with negotiation (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £9,142,634 |
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
27 August 2025
Closed
Estimated Value
£9,142,634
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Release Date: | 19 December 2025 |
| Application Deadline: | 27 August 2025 |
| Contract Start Date: | 31 March 2026 |
| Contract End Date: | 31 March 2030 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-27f921fe-c392-4143-9a68-9161a837ee9f |
| Notice Reference: | 7276d704-d30b-4954-ae6d-df39625aea16-876464 |
All 2 notices for this procurement, oldest first.
Contact Centre Services Market Engagement
Contact Centre Services
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £9,142,634 |
| Award decision date: | 17 November 2025 |
| Award status: | Active |
Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: • 24 hours, 7 days a week service provision (essential provision only Out of Hours) • key telephony services for KCC's customer contacts • Emergency calls • Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way
Published contracts in the last 12 months
29
total contracts
£2037.8m
total value
£72,778,563
average contract size
Typical categories