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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Driver and Vehicle Licensing Agency |
| Main Category: | Services |
| Procurement Method: | Below threshold - without competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 18 December 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05f79f |
All 2 notices for this procurement, oldest first.
Provision of Contact Centre Accreditation and Membership
Provision of Contact Centre Accreditation and Membership
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Awarded to
| Award status: | Active |
DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA’s intention is to renew this membership & gain Version 8 accreditation for the term of this contract.
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| 084336-2025 |