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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Department for Energy Security & Net Zero |
| Main Category: | Services |
| Procurement Method: | Direct award |
| Method Rationale: | The ombudsman is the only OFGEM certified supplier to deliver this requirement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 17 December 2025 |
| Application Deadline: | — |
All 3 notices for this procurement, oldest first.
Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)
View Original Notice
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Awarded to
| Award status: | Active |
The procurement is for an ongoing requirement under the Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the ‘Framework Regulations’) place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints relating to alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in DESNZ's ability to apply sanctions
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Book a free consultation →| Procurement ID (OCID): | ocds-h6vhtk-058563 |
| Notice Reference: | 083759-2025 |