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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | The Swaythling Housing Society Ltd (Trading as Abri) |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 16 December 2025 |
| Application Deadline: | — |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-054603 |
| Notice Reference: | 083126-2025 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £2,200,000 |
| Award decision date: | — |
| Award status: | Pending |
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
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