Awarded contract

WAC ID:526447

Public SectorAward noticeClosedSME-friendlyVCSE-friendly

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	Department for Education
Main Category:	Services
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£1,495,641
Release Date:	4 December 2025
Application Deadline:	23 October 2025
Contract Start Date:	1 December 2025

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Award outcome

Awarded to

Route 101 LimitedGB-COH-08325675

Award value:	£1,495,651
Award decision date:	28 November 2025
Award status:	Active

Contracting Authority

Organisation

Department for Education

department for education, piccadilly gate, Manchester, M1 2WD

Submission Details

Description

Provision of NICE CXone. This is an analyst top-rated and market-leading cloud contact centre platform, delivered by Route 101 - Certified Implementation Partner with NICE CXone. Flexible, scalable and highly resilient, CXone offers voice & digital channels, WEM, analytics, self-service & automation, knowledge management, conversational and analytical AI.

CPV Classifications1 code — click to expand

72000000IT services: consulting, software development, Internet and support

Links & Documents

Original notice

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About Department for Education

Published contracts in the last 12 months

971

total contracts

£14655.8m

total value

£23,116,398

average contract size

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Application Deadline

23 October 2025

Closed

Estimated Value

£1,495,641

WAC Reference

WAC-526447

Updated daily

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