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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | H M REVENUE & CUSTOMS |
| Main Category: | Services |
| Procurement Method: | Other - Direct Award |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
27 November 2025
Closed
Estimated Value
£135,000
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| Release Date: | 24 November 2025 |
| Application Deadline: | 27 November 2025 |
| Contract Start Date: | 28 November 2025 |
| Contract End Date: | 28 November 2028 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-8c215268-2aa3-48db-a759-d801552c779b |
| Notice Reference: | 395f5c5f-0225-42b1-a327-184e243bdffd-872716 |
View Original Notice
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Awarded to
| Award value: | £135,000 |
| Award decision date: | 28 November 2025 |
| Award status: | Active |
The Customer Immersion Programme within CPD has responsibility for planning and driving forward customer understanding. Immersion being seen as integral to the HMRC design process. CPD SLT are championing all teams to utilise the insight immersion can bring. We aim to build on the expansion of the immersion programme a senior levels including DDS and DGS. Customer Immersion has been identified as an essential part of the initial approach to building capability, empathy and understanding in our staff.
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