DWP Mobile Frontline Vehicles

Award outcome

Description

The Department for Work and Pensions (DWP) is the UK government’s biggest public service department responsible for welfare, pensions and child maintenance policy. We administer the State Pension and a range of working age, disability and ill health benefits to over 24 million claimants and customers including some of the most vulnerable in the society. It is the second largest governmental department in terms of employees with over 90,000 staff. The DWP is constantly reviewing its business delivery model to identify potential opportunities to improve engagement with UK citizens to promote DWP services. This service is to support DWP to deliver a trial scheme to trial the use of a mobile frontline office facility which can be deployed into community areas at locations across Great Britain. The supplier will provide a total of 9 vehicles which are fit-out as mobile offices and that are fully maintained in accordance with current UK legislation. These will DWP with a mobile ‘office environment’ to enable engagement directly with members of the public at a variety of locations within Great Britain (England, Wales and Scotland). The initial term is until 31 March 2026, with options to extend.

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