Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | H M REVENUE & CUSTOMS |
| Main Category: | Services |
| Procurement Method: | Call-off from a dynamic purchasing system |
| Tender Status: | Closed |
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
15 August 2025
Closed
Estimated Value
£380,000
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Estimated Value (ex. VAT): | £380,000 |
| Release Date: | 10 November 2025 |
| Application Deadline: | 15 August 2025 |
| Contract Start Date: | 3 November 2025 |
| Contract End Date: | 2 January 2027 |
| Contract Duration: | 1.2 years |
| Procurement ID (OCID): | ocds-b5fd17-297aee65-5c19-4d77-a1b9-6483d94d4e50 |
| Notice Reference: | ccb1f7bc-c1ef-402d-b7a0-dbd9b108d026-871486 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £380,000 |
| Award decision date: | 3 November 2025 |
| Award status: | Active |
HM Revenue & Customs (HMRC) invited Suppliers from the Research & Insights DPS (RM6126) to undertake research aimed at defining and quantifying the extra support needs of HMRC customers and the impact of digitalisation on their support needs. The overall aim of this research is to define and quantify the support needs of customers who need extra help when interacting with HMRC and how these might be affected by the move to digital. The research aims to better understand, define and delineate extra support needs to enable quantification. The research aims to produce robust, generalisable quantified evidence on the needs of customers who require extra support that is representative of the UK taxpayer population. The research aims to answer the following questions: -What are the support needs of customers who require extra help? -How does current digitalisation affect support needs? -How might the move to 'digital first' affect extra support needs in the future? -What is the extent of extra support needs in the UK taxpayer population? -What is the extent of interaction between individual and contextual support needs factors, both transient and fixed? -What is the extent of the impact of interactions between individual and contextual factors, whether transient or fixed, on support needs? -What support, and to what extent, do customers need HMRC to meet their obligations and provide to improve their experience of engaging with HMRC?
Published contracts in the last 12 months
217
total contracts
£2969.9m
total value
£14,278,544
average contract size
Typical categories
Briefing and Early Engagement - HMRC Contact Centre as a Service
H M REVENUE & CUSTOMS · WAC-36462
Briefing and Early Engagement - HMRC Contact Centre as a Service
H M REVENUE & CUSTOMS · WAC-36945
Basic PAYE Tool and Paper Capture Tool
H M REVENUE & CUSTOMS · WAC-41888