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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Reading Borough Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
15 December 2025
Closed
Estimated Value
£11,040,000
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| Estimated Value (inc. VAT): | £13,800,000 |
| Release Date: | 10 November 2025 |
| Application Deadline: | 15 December 2025 |
| Enquiry Deadline: | 1 December 2025 |
| Procurement ID (OCID): | ocds-h6vhtk-0559a5 |
| Notice Reference: | 072503-2025 |
All 4 notices for this procurement, oldest first.
End User Services (EUW) - Hosting - Network Services & WAN
End User Workspace and Hosting
End User Workspace & Hosting
End User Workspace And Hosting
View Original Notice
Access the full notice on the official portal
In April 2021, Reading Borough Council transitioned to the 'ICT Future Operating Model' (FOM), with 3 external providers delivering 4 'towers' of services, managed and supported by an in-house team. Since then, we have been on a journey to delivering a reliable and robust service, which has been consistently reflected in strong staff satisfaction scores. Our aim is to take this satisfaction to the next level in the Next Generation Operating Model, that increases customer satisfaction, service reliability and interoperability with associated applications. 1. Our End User Workspace (EUW) & Hosting contract provides services to 2,400 users, located across 66 sites as well as remote workers. This service is responsible for the management of 10 ITIL processes, namely: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Event Management, Availability Management, Capacity Management, Release & Deployment. The organisation has invested significantly in streamlining ticket handling, adopting a shift-left approach and driving demand through our ITSM tool, ServiceNow. Suppliers are encouraged to propose solutions that support this strategic direction, including: - A phased implementation plan to minimize service disruption - Integration with existing systems and services - Enhanced security, visibility, and control across the network Supplier Engagement The Council welcomes innovative proposals that: - Aligning with modern networking standards and security frameworks - Demonstrate scalability, resilience, and cost-effectiveness - Support the Council's digital transformation and sustainability goals
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