The provision of Software development, Data analytics and Reporting services.

Award Criteria

Functional / Technical (60%) Fulfilment of essential requirements Extent of desirable requirements met Approach to SLA management and service delivery Account management and relationship model Commercial & Contractual (40%) Competitive pricing and value for money Price transparency and clarity Contractual compliance Ethical and sustainable approach to business

Description

We are seeking to appoint a suitably qualified and experienced organisation to provide software development, data analytics, and reporting services. This contract will provide us with ongoing access to technical resource and expertise to deliver systems development, automation, and data reporting as required. The successful organisation will act as an extension of our internal IT and Projects team, providing a responsive and flexible service. We expect to be able to raise requests, discuss requirements directly with an account or project manager or technical resource, and have access to a pool of skilled technical professionals to deliver the necessary work in a timely manner. This tender is being issued to procure an organisation to provide these services under a managed arrangement. The contract will include both planned development activity and reactive support aligned to defined Service Level Agreements (SLAs). The successful organisation will be able to provide all essential requirements and as many of the desirable requirements as possible. The initial term of this contract will be 24 months with an option to extend a further 12 months subject to review and agreement by both parties.

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