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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Money and Pensions Service |
| Main Category: | Goods |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
19 June 2025
Closed
Estimated Value
£9,187,844
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| Release Date: | 4 November 2025 |
| Application Deadline: | 19 June 2025 |
| Contract Start Date: | 23 October 2025 |
| Contract End Date: | 23 October 2027 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-fbd853dc-42b6-48a2-bd40-347601544b7d |
| Notice Reference: | c146e70b-0de7-438c-a032-5caf41b41417-870692 |
View Original Notice
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Awarded to
| Award value: | £9,187,844 |
| Award decision date: | 15 October 2025 |
| Award status: | Active |
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
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