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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | North Yorkshire Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
4 July 2025
Closed
Estimated Value
£2,300,000
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| £2,300,000 |
| Release Date: | 20 October 2025 |
| Application Deadline: | 4 July 2025 |
| Contract Start Date: | 7 October 2025 |
| Contract End Date: | 7 October 2030 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb |
| Notice Reference: | 5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55-868808 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £7,500,000 |
| Award decision date: | 7 October 2025 |
| Award status: | Active |
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.
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