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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | CITIZEN HOUSING GROUP LIMITED |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
1 August 2025
Closed
Estimated Value
£175,000
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| Release Date: | 14 October 2025 |
| Application Deadline: | 1 August 2025 |
| Contract Start Date: | 3 August 2025 |
| Contract End Date: | 31 March 2027 |
| Contract Duration: | 1.7 years |
| Procurement ID (OCID): | ocds-b5fd17-c67bf3fc-7a7c-4950-8eb2-f9ece1417f21 |
| Notice Reference: | 08b0a68e-10f3-4ecb-b230-d3e9bd4b1aa5-868150 |
View Original Notice
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Awarded to
| Award value: | £200,000 |
| Award decision date: | 31 July 2025 |
| Award status: | Active |
The role is primarily to provide Out of Hours Security for the building at Whitecross Road and its residents, and to be a direct and visible point of contact for customers, staff, visitors, contractors etc. The Concierge Security Team will also be a point of contact for residents who may require support in an emergency or crisis situation and liaise with emergency services as appropriate They will ensure that a high standard and professional service is given and will work jointly with partner organisations (for example, with support providers) and work in line with relevant Citizen policies and procedures • Providing a security presence at the scheme. • Monitoring door entry and CCTV cameras. • Only allowing access to licensees or professionals only. • Blocking scheme access for any unauthorised persons. • Reporting and dealing with any emergency repairs / contractors and allowing access as and when required. • Dealing with any activation of the fire alarm system, Evacuation, resetting fire alarm panel when safe. • Dealing with Emergencies and the various Emergency services as required. • Tackling any minor ASB before escalates out of control, I: E Noise. • Hourly walk around the scheme and checking all areas of the building and the perimeter including external areas. • Completion of MG security logs at the end of each shift to hand back to Citizen & Herefordshire Council staff. • Provide access to first aid supplies in the office, including defib, naloxone pens as required (MG staff are first aid trained )
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