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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | Transport for Wales Rail Limited (Utility Buyer) |
| Main Category: | Services |
| Procurement Method: | Below threshold - without competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award status: | Active |
The Customer Operations Team has identified the requirement for a software that accurately reflect the results of the Service Quality Regime (SQR) audits and real time notifications to the action owners to rectify defects in the Time to Fix (TTF). The app will also flag ‘jobs’ that have passed the deadline for necessary follow up action. The Service Quality Regime (SQR) is critical to maintaining the condition of at station and on board assets with periodic inspections carried out, which audit the customer facing touchpoints across the network and onboard all our fleet. The Time to Fix (TTF) is then recorded and measured.
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| Release Date: | 10 October 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05ad23 |
| Notice Reference: | 064340-2025 |
View Original Notice
Access the full notice on the official portal