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| Source: | Find a Tender Service (FTS) |
| Buyer: | XC TRAINS LIMITED |
| Main Category: | Services |
| Procurement Method: | Competitive flexible procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | £1,300,000 |
| Estimated Value (inc. VAT): | £1,300,000 |
| Release Date: |
| 9 October 2025 |
| Application Deadline: | 3 November 2025 |
| Contract Start Date: | 20 February 2026 (Estimated) |
| Contract End Date: | 20 February 2029 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-05abb0 |
| Notice Reference: | 063757-2025 |
View Original Notice
Access the full notice on the official portal
XC Trains Limited (XC) operates passenger rail services over those routes listed within Appendix 2 of the ITP document. XC is a unique operation in that it runs from the Southwest in England to the North of Scotland and is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serves 7 of the 10 largest UK cities with 7 routes radiating from a central hub in Birmingham. The Service Quality Regime (SQR) was set up by the Department for Transport (DfT) to incentivise Train Operating Companies (TOCs) to ensure customer experience standards across the railway network are maintained and improved. The regime is defined in the National Rail Contracts (NRCs) that exist between TOCs and the DfT, including XC's NRC. The NRC sets out the obligations that TOCs have to deliver to ensure compliance with the Contract, and the repercussions if they are not. XC's SQR has been in place since late 2021 and has seen a few changes since it first started. XC is also proud to have helped the DfT trial changes to SQR during this time to pave the way for other TOCs following in the future. THE PROJECT This Procurement is undertaken by XC on behalf of itself, and a successor operator of the XC. The key elements and strategic objectives of the Project are: - Train Service Regime (TSR) inspections by inspectors; - Customer Service Regime (CSR) inspections by mystery shoppers; - Accessible Customer Service Regime (ACSR) inspections by mystery shoppers with additional accessible needs; - Provision of mobile devices to the supplier inspectors and mystery shoppers for running inspection forms; and - Inspection data quality assurance. Further details of the requirements can be found within the associated documents.
Published contracts in the last 12 months
4
total contracts
£1.7m
total value
£830,000
average contract size
Typical categories
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
3 November 2025
Closed
Estimated Value
£1,300,000
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