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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | East Suffolk Council |
| Main Category: | Services |
| Procurement Method: | Negotiated procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 30 September 2025 |
| Application Deadline: | 9 December 2024 |
| Contract Start Date: | 10 September 2025 |
| Contract End Date: | 11 September 2032 |
| Contract Duration: | 7.1 years |
| Procurement ID (OCID): | ocds-b5fd17-d594e67e-692d-4e1d-85ea-fa1a192ee406 |
| Notice Reference: | 96fda189-bbc9-4bb2-9f33-ad881077c0ec-866089 |
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Awarded to
| Award value: | £796,855 |
| Award decision date: | 10 September 2025 |
| Award status: | Active |
South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them. East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.
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Application Deadline
9 December 2024
Closed
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