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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | NPL Management Limited |
| Main Category: | Services |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £65,000 |
| Estimated Value (inc. VAT): | £78,000 |
| Release Date: | 18 September 2025 |
| Application Deadline: | 3 October 2025 |
| Contract Start Date: | — |
| Contract End Date: | — |
| Contract Duration: | NaN years |
| Award Criteria: | Full details available in the RFQ document. QUALITY 80% COST 20% Quality breakdown as shown below: EC1 - Understanding of aims and objectives 20% EC2 - Methodology - Proposed solution to meet the objectives 25% EC3 - Project management and delivery 15% EC4 - Bidder's track record of delivering similar projects 10% EC5 - Experience of the bidder's team that will undertake the project 5% Deliverables 2.1.4 5% |
| Procurement ID (OCID): | ocds-h6vhtk-059d28 |
| Notice Reference: | 057713-2025 |
All 3 notices for this procurement, oldest first.
User Perception Survey
User Perception Survey
User Perception Survey
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £52,950 |
| Award decision date: | — |
| Award status: | Active |
Full details available in the RFQ document. QUALITY 80% COST 20% Quality breakdown as shown below: EC1 - Understanding of aims and objectives 20% EC2 - Methodology - Proposed solution to meet the objectives 25% EC3 - Project management and delivery 15% EC4 - Bidder's track record of delivering similar projects 10% EC5 - Experience of the bidder's team that will undertake the project 5% Deliverables 2.1.4 5%
This RFQ seeks a survey aimed at collecting valuable feedback from our users and collaborators. The results from this survey will be converted into quantifiable metrics to be reported to DSIT. These could be used during government spending reviews, in the submission of business cases, and reassessing the organisational objectives. The aims are to: • To assess customer engagement and satisfaction with NPL's products and services. • To measure the impact of NPL's products and services on client outcomes. • To evaluate the quality and effectiveness of communication and interactions with NPL staff. • To gather actionable feedback for continuous improvement. This survey represents the first initiative of its kind undertaken by the Analysis & Evaluation team at NPL and is currently in its research and development phase. As such, it is considered a pilot. Subject to its success, there is an intention to conduct the survey annually and to develop a formal satisfaction metric. The survey entails a series of steps. This RFQ is seeking a supplier to deliver the following steps for the survey: 1. Pilot Survey: This is to test the quality of both the questionnaire and the responses, rate of return, and to make any necessary changes before the main survey is rolled out. There will be a gate review following the completion of the pilot. The review will assess the quality of data captured by the successful bidder and the rate of return. 2. Main Survey: After the gate review, the successful bidder will be instructed to undertake the main survey.
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Application Deadline
3 October 2025
Closed
Estimated Value
£65,000
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