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| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | National Audit Office |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
1 October 2022
Closed
Estimated Value
£1,920,000
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| Release Date: | 18 September 2025 |
| Application Deadline: | 1 October 2022 |
| Contract Start Date: | 1 November 2022 |
| Contract End Date: | 31 March 2027 |
| Contract Duration: | 4.5 years |
| Procurement ID (OCID): | ocds-b5fd17-0ee5b399-81ef-44b7-adb4-d116d2cd70cf |
| Notice Reference: | 5864650b-391c-48d4-a96c-8f6f1b7f475c-864370 |
All 3 notices for this procurement, oldest first.
Service desk 2022-25
Service desk 2022-25
Service desk 2022-25
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £1,920,000 |
| Award decision date: | 12 October 2022 |
| Award status: | Active |
The National Audit Office (NAO) awarded a contract through the use of Lot 3a, Lot 3b, Lot 3c and Lot 3d of the Crown Commercial Service Technology Services 3 Framework Three (MCF3) to XMA Ltd. The supplier will provide offsite Service desk facility including onsite staff based in the NAO London and Newcastle offices. The contract will run for an initial period of 3 years from Tuesday 1st November 2022 to Friday 31st October 2025 with the option to extend for 2 periods of 12 months to Sunday 31st October 2027. Update July 2024 - We have included details on the optional extensions and the framework used to award this contract in 2022. As of September 2025 the contract has been extended
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