Home ContractsIT Service Desk System

IT Service Desk System

WAC ID:493821

IT & DigitalAward noticeClosedSME-friendlyVCSE-friendly

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	THE ELECTORAL COMMISSION
Main Category:	Services
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£1
Release Date:	16 September 2025
Application Deadline:	1 August 2025
Contract Start Date:	28 August 2025

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Award outcome

Awarded to

FreshworksGB-CFS-324812

Award value:	£56,560
Award decision date:	17 August 2025
Award status:	Active

Contracting Authority

Organisation

THE ELECTORAL COMMISSION

3 Bunhill Row, LONDON, EC1Y8YZ

Submission Details

Description

The objective of this procurement exercise was to secure a high-quality IT Service Desk solution that supports ticket management, workflow automation, asset management, reporting, and AI functionality, while ensuring value for money and adherence to applicable procurement regulations.

CPV Classifications2 codes — click to expand

48000000Software package and information systems

72000000IT services: consulting, software development, Internet and support

Links & Documents

Original notice

View the published notice on Contracts Finder.

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About THE ELECTORAL COMMISSION

Published contracts in the last 12 months

total contracts

£11.8m

total value

£239,850

average contract size

Typical categories

Business services: law, marketing, consulting, recruitment, printing and securitySoftware package and information systems

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Application Deadline

1 August 2025

Closed

Estimated Value

£1

WAC Reference

WAC-493821

Updated daily

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