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| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | Pension Protection Fund |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
12 August 2022
Closed
Estimated Value
£924,000
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| Release Date: | 4 September 2025 |
| Application Deadline: | 12 August 2022 |
| Contract Start Date: | 1 November 2022 |
| Contract End Date: | 31 October 2027 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-d66d292a-81bd-4171-8714-d9cf9b9f07c0 |
| Notice Reference: | 11e468f1-9809-458f-b84f-3e2901f180b4-862222 |
All 2 notices for this procurement, oldest first.
Contact Centre Solution
Contact Centre Solution
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £924,000 |
| Award decision date: | 27 October 2022 |
| Award status: | Active |
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k
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