Home ContractsSwift Retail Transaction Network Service

Swift Retail Transaction Network Service

WAC ID:472063

Public SectorAward noticeClosed2023/54

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	West Midlands Combined Authority
Main Category:	Services
Procurement Method:	Direct award
Method Rationale:	TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: • Technical development, integration and testing of the core Swift payment system eg to HOPS • ITSO certification application process • Retraining of support staff • Project management costs for implementation • Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.

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WAC Reference

WAC-472063

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