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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS) |
| Main Category: | Services |
| Procurement Method: | Restricted procedure |
| Submission Methods: | Electronic submission |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £4,200,000 |
| Release Date: | 29 July 2025 |
| Application Deadline: | 28 August 2025 |
| Procurement ID (OCID): | ocds-h6vhtk-056854 |
| Notice Reference: | 043968-2025 |
All 2 notices for this procurement, oldest first.
Information Technology Service Management
Information Technology Service Management
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NSS is seeking to procure licences for an IT Service Management (ITSM) solution that supports 18 key ITSM practices. These practices are either currently in use or are planned as part of NSS’s evolving ITSM capabilities including Incident Management, Service Desk, Service Request Management, Problem Management, Change Management, Service Level Management, Knowledge Management, Service Catalogue Management, Service Configuration Management, Infrastructure & Platform Management, Capacity and Performance Management, IT Asset Management, Release Management, Availability Management, Measuring and Reporting, Service Continuity Management, Monitoring and Event Management and Supplier Management.
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Pipeline status
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Application Deadline
28 August 2025
Closed
Estimated Value
£4,200,000
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