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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | H M REVENUE & CUSTOMS |
| Main Category: | Services |
| Procurement Method: | Call-off from a dynamic purchasing system |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £375,000 |
| Release Date: | 11 July 2025 |
| Application Deadline: | 30 May 2025 |
| Contract Start Date: | 8 July 2025 |
| Contract End Date: | 9 July 2027 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-8423930b-0667-44e7-93fb-eb8303f25033 |
| Notice Reference: | 7d67641b-449d-4465-bb53-8580ef4be5fb-853773 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £375,000 |
| Award decision date: | 8 July 2025 |
| Award status: | Active |
HM Revenue & Customs (HMRC) is undergoing a transformation to become a more customer-centric organisation. To support this goal, HMRC has established a Customer Lab to better understand customer experiences across their end-to-end Journey with HMRC services. This contract is for the provision of participant recruitment services to support the Customer Lab. The appointed supplier will be responsible for recruiting individuals to take part in qualitive research and insight sessions conducted by HMRC's internal research team. Sessions are expected to involve small-to-medium sample sizes, typically between 30 -60 participants per project.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
30 May 2025
Closed
Estimated Value
£375,000
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