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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Department for Work and Pensions |
| Main Category: | Works |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £8,200,000 |
| Release Date: | 14 July 2025 |
| Application Deadline: | 11 January 2025 |
| Contract Start Date: | 11 June 2025 |
| Contract End Date: | 11 June 2027 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-16f05a98-7ec8-4cbd-868c-83370b4cdd5a |
| Notice Reference: | 70cee185-6fe8-44b1-b95c-cb6c6fc11870-854254 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £8,200,000 |
| Award decision date: | 11 June 2025 |
| Award status: | Active |
Tackling fraud and error and dealing with consequential debt remains a key priority for the Department and a major area of focus for Government and the National Audit Office. Within Universal Credit (UC), the rate of fraud and error overpayments has risen significantly due to several factors. Targeted Case Review (TCR) was introduced as an initiative to detect incorrectness, put it right and continue to learn to help prevent further overpayments. DWP require a team to continue iterating the end-to-end Digital service to help deliver the outcomes for TCR. This is currently a live digital service being used across both internal and Teleperformance agents. This service has been iterated to carry out full reviews of each element but has not been fully rolled out across all sites. This contract intends to enhance this service with further iterations to the end-to-end digital solution.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
11 January 2025
Closed
Estimated Value
£8,200,000
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