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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | BROMFORD FLAGSHIP LIMITED |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £2,100,000 |
| Release Date: | 16 July 2025 |
| Application Deadline: | 1 June 2025 |
| Contract Start Date: | 29 June 2025 |
| Contract End Date: | 29 June 2028 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-cfdc3e36-4518-4b8c-b232-234bfd9c1cdb |
| Notice Reference: | 48b89e37-9c83-4231-8c0b-f0fb636b74f8-854631 |
View Original Notice
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Awarded to
| Award value: | £2,100,000 |
| Award decision date: | 29 June 2025 |
| Award status: | Active |
Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: • Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. • Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. • Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. • Leverage Data Insights: Utilise data analytics to gain valuable insights into customer behaviour and operational performance. • Future-Proof Our Technology: Select a solution that is adaptable to evolving technologies and industry trends.
Published contracts in the last 12 months
19
total contracts
£15.0m
total value
£1,154,950
average contract size
Typical categories
Pipeline status
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Application Deadline
1 June 2025
Closed
Estimated Value
£2,100,000
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