Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

Description

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: •Market capacity and appetite •Solution options •Technology options •Specification content •Delivery model options •Indications on cost •Procurement options •Implementation timescales •Social value opportunities •Risks •Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: [email protected] To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889

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