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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Planning update |
| Buyer: | Legal Aid Agency |
| Main Category: | Services |
| Procurement Method: | — |
| Tender Status: | Pre-tender |
| Estimated Value (ex. VAT): | £17,572,000 |
| Estimated Value (inc. VAT): | £18,305,000 |
| Release Date: | 26 June 2025 |
| Application Deadline: | — |
| Contract Start Date: | 30 September 2027 (Estimated) |
| Contract End Date: | 30 September 2030 (Estimated) |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-0524f0 |
| Notice Reference: | 035306-2025 |
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The Legal Aid Agency (“LAA”) is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
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