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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | East Riding of Yorkshire Council |
| Main Category: | Goods |
| Procurement Method: | Direct award |
| Method Rationale: | These additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption. |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
All 3 notices for this procurement, oldest first.
ICT Customer Relationship Management System
ICT Cusotmer Relationship Management System
ICT Customer Relationship Management System
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Awarded to
| Award value: | £681,000 |
| Award status: | Pending |
The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
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Pipeline status
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| Release Date: | 18 June 2025 |
| Application Deadline: | — |
| Contract Start Date: | — |
| Contract End Date: | 31 July 2030 |
| Contract Duration: | NaN years |
| Procurement ID (OCID): | ocds-h6vhtk-054eb4 |
| Notice Reference: | 033126-2025 |