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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | General Pharmaceutical Council |
| Main Category: | Services |
| Procurement Method: | Below threshold - limited competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 27 May 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-052696 |
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Awarded to
| Award status: | Active |
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
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19
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£5.6m
total value
£560,974
average contract size
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| 027583-2025 |