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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | PLYMOUTH COMMUNITY HOMES LIMITED |
| Main Category: | Services |
| Procurement Method: | Below threshold - without competition |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award status: | Active |
Phase 1 - Discovery Deliverables • Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include: • To-be process maps (Level 2) plus customer journey maps • Highlight key business change and transformation decisions to enable future models • Review of project and solution delivery to date. • Recommendations for business and solution alignment. • Playback session (s) • Methodology and Framework approach showcased and modelled to internal teams Phase 2 Definition Phase • Service Design Blueprint for Customer Contact and Responsive Repairs - Contents to include: • To-be process maps (Level 3) • Highlight key business change and transformation decisions to enable future models • Replan and unblock existing project • Business requirements review, alignment to system configuration work • Playback session (s) • Methodology and Framework approach showcased and modelled to internal teams
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| Release Date: | 14 May 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-05131e |
| Notice Reference: | 021265-2025 |
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