Home ContractsCapula Maintenance & Support agreement - 2025 only

Capula Maintenance & Support agreement - 2025 only

WAC ID:449009

Public SectorAward noticeClosed2023/54

Source:	Find a Tender Service (FTS)
Notice Type:	Award notice
Buyer:	Sellafield Limited - Hinton
Main Category:	Services
Procurement Method:	Direct award
Method Rationale:	The supplier has either built or modified the applications in question and are the only SMEs that have the skills and IPR required to provide change, incident and maintenance support for said applications.

Award outcome

Awarded to

Capula LtdGB-PPON-PXXX-1346-PQPZ

Award status:

Active

Contracting Authority

Organisation

Sellafield Limited - Hinton

Hinton House, Birchwood Park Avenue, Warrington, WA3 6GR

Description

Project Management and Administration for the duration of the contract. This includes all financing, project reviews, single point of contact for SL, resource allocation and engineering skill assessments and development. Inclusive call handling via our service desk available between the service hours of; 08:0 –17:30 Monday – Friday excluding public holidays. Dedicated I.T. engineering staff training with detailed knowledge of the supported systems and applications. Targeted SLA response to fault calls measured against defined metrics for resolution. Quarterly service reporting and on-line management meeting. Included services: Application support, Database support, On site callout (up to 8 site visits included in costs), Specialist application support related to the systems developed and implemented by Capula. Physical server support. Virtual server support. File maintenance. Capacity planning and management to ensur

CPV Classifications1 code — click to expand

72416000IT services: consulting, software development, Internet and support