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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | Northumberland County Council |
| Main Category: | Services |
| Procurement Method: | Below threshold - open competition |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
16 June 2025
Closed
Estimated Value
£100,000
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Book a free consultation →| Estimated Value (ex. VAT): |
| £100,000 |
| Estimated Value (inc. VAT): | £120,000 |
| Release Date: | 14 May 2025 |
| Application Deadline: | 16 June 2025 |
| Award Criteria: | 65% Quality/35% Price |
| Procurement ID (OCID): | ocds-h6vhtk-051304 |
| Notice Reference: | 021234-2025 |
All 2 notices for this procurement, oldest first.
Automation of Revenues and Benefits
NCC1547 Automation of Revenues and Benefits
View Original Notice
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Awarded to
| Award status: | Active |
65% Quality/35% Price
The Revenues and Benefits (R&B) departments are responsible for the billing and collection of Council Tax and Business Rates (Revenues) and the support of our residents who are entitled to claim benefits to support them (Benefits). There are many manual processes across the department, and this can lead to higher cost of running the service, backlogs and delays. We want to maximise the accessibility of the service to customers and the efficiency of running the services. The scope of this procurement is in two phases. • Firstly, to review processes and build a business case for subsequent automation of the processes and other digital transformation that will benefit the customer and the R&B team by making the processes accessible and efficient. • The second phase would be to implement the automations and transformation for the suitable processes preferably using the Microsoft suite of tools (already procured by The Council). Each of the automation opportunities will be evaluated based on the business case and only taken forward if it offers value for money.
Document pack· 1 file
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