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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Tender notice |
| Buyer: | NHS Shared Business Services Limited |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): |
| £250,000,000 |
| Estimated Value (inc. VAT): | £300,000,000 |
| Release Date: | 29 April 2025 |
| Application Deadline: | 4 June 2025 |
| Contract Start Date: | 7 January 2026 (Estimated) |
| Contract End Date: | 6 January 2030 (Estimated) |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-h6vhtk-050972 |
| Notice Reference: | 017717-2025 |
All 3 notices for this procurement, oldest first.
Patient/Citizen Communication, Engagement and Hybrid Mail Solutions
Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
View Original Notice
Access the full notice on the official portal
One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure
Document pack· 1 file
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Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
4 June 2025
Closed
Estimated Value
£250,000,000
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