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| Source: | Find a Tender Service (FTS) |
| Notice Type: | Award notice |
| Buyer: | The British Broadcasting Corporation (BBC) |
| Main Category: | Services |
| Procurement Method: | Competitive procedure with negotiation |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 6 May 2025 |
| Application Deadline: | — |
| Procurement ID (OCID): | ocds-h6vhtk-04453f |
All 2 notices for this procurement, oldest first.
Audience Services
Audience Services
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
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Awarded to
| Award status: | Active |
The BBC has procured customer management services to support a broad range of services including: • Handling editorial and non-editorial complaints • Responding to enquiries • Managing comments & appreciations • Technical support for iPlayer, Sounds, BBC Account • Reception Advice • BBC Action Lines • BBC Charitable Appeals & Donations collections (Lifeline & Radio 4) • Artist mail • Ticketing for BBC shows • 'Take Part' in a show • BBC Switchboard The BBC has a mission to act in the public interest, serving all audiences through the provision of impartial, high-quality and distinctive output and services which continue to inform, educate and entertain. Audience Services supports this by continuing to put our audiences at the heart of our operation, providing them exceptional service, irrespective of channel. We engage them with respect and understanding and work to build audience loyalty to the BBC and the Licence Fee.
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| 019138-2025 |