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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Durham County Council |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 31 August 2022 |
| Application Deadline: | 24 August 2022 |
| Contract Start Date: | 31 August 2022 |
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Awarded to
| Award value: | £36,093 |
| Award decision date: | 24 August 2022 |
| Award status: | Active |
The Transactions & Customer Services Team would like to implement an automated outreach via outbound telephony/SMS and behavioural insight solution to increase engagement while using resource smartly and effectively, to deliver operational efficiencies by removing nonvalue-added tasks to deliver improved customer engagement, promoting welfare practice and maximising payments and income. The Voicescape system has been identified for use by the team and will be direct awarded via G-Cloud for the proof of concept which will then potentially roll out across the organisation if the proof of concept is a success.
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Pipeline status
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Application Deadline
24 August 2022
Closed
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Book a free consultation →| Contract End Date: |
| 31 August 2023 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-a7ab9aea-1355-47cf-a42d-bca3f5b4a538 |
| Notice Reference: | 1c91c983-46a6-48a7-83b8-d88c61945c28-567793 |