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| Source: | Contracts Finder |
| Notice Type: | Tender notice |
| Buyer: | South Cambridgeshire District Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 28 November 2022 |
| Application Deadline: | 12 December 2022 |
| Contract Start Date: | 9 January 2023 |
All 2 notices for this procurement, oldest first.
South Cambridgeshire District Council - Mystery Shopper Exercise
South Cambridgeshire District Council - Mystery Shopper Exercise
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
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Awarded to
| Award value: | £8,800 |
| Award decision date: | 23 December 2022 |
| Award status: | Active |
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
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Pipeline status
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Application Deadline
12 December 2022
Closed
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Book a free consultation →| Contract End Date: |
| 3 February 2023 |
| Contract Duration: | 1 month |
| Procurement ID (OCID): | ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2 |
| Notice Reference: | be23fc63-e6e7-4ac9-b8fa-eb60aab9a1cd-593831 |
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