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| Source: | Contracts Finder |
| Buyer: | South Cambridgeshire District Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Complete |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 28 November 2022 |
| Application Deadline: | 12 December 2022 |
| Procurement ID (OCID): | ocds-b5fd17-69824cd3-7688-4f9a-a881-b76d39a2c9a2 |
| Notice Reference: | be23fc63-e6e7-4ac9-b8fa-eb60aab9a1cd-593831 |
View Original Notice
Access the full notice on the official portal
SCDC is looking for a suitably qualified and experienced company to provide a Mystery Shopper Service to SCDC for its contact centre for telephone call channel traffic. The purpose is to understand and learn about the customer experience identifying key elements of the service that could be enhanced to improve the outcome by reducing unnecessary delays in the customer journey. The process will involve the successful company contacting our Council as a customer and capturing their experience in a way that SCDC can determine the quality of its services. If you wish to bid for this tender, please do so by visiting our e-tendering portal at: https://procontract.due-north.com/Advert?advertId=84d17e30-0a6f-ed11-811c-005056b64545
Published contracts in the last 12 months
81
total contracts
£236.6m
total value
£7,169,344
average contract size
Typical categories
Webbs Hole Pumping Station Responsive and Planned Maintenance
South Cambridgeshire District Council · WAC-569514
South Cambridgeshire District Council - Webbs Hole Pumping Station Responsive and Planned Maintenance
South Cambridgeshire District Council · WAC-569968
Greater Cambridge Shared Planning Map Reading and Placemaking Game (Using Digital Technology)
South Cambridgeshire District Council · WAC-438157
Pipeline status
Not addedContract imported automatically · AI writes the response
Application Deadline
12 December 2022
Closed
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