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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | INFORMATION COMMISSIONER'S OFFICE |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
Awarded to
| Award value: | £800,000 |
| Award decision date: | 24 November 2022 |
| Award status: | Active |
Call-off from CCS Framework Agreement G-Cloud 12 (RM1557.12) Cloud service for the provision of a customer services bot which uses AI technology to automate the identification and processing of inbound emails, ingests collected information into a CRM application and applies process automation and auto routing within the CRM application to remove manual processing and reduce the administrative burden, whilst applying machine learning to the bot to ensure it develops and evolves intelligently in lines with the needs of the user.
Published contracts in the last 12 months
45
total contracts
£25.7m
total value
£571,202
average contract size
Typical categories
Pipeline status
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Application Deadline
23 November 2022
Closed
Estimated Value
£800,000
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Book a free consultation →| Estimated Value (ex. VAT): | £800,000 |
| Release Date: | 10 February 2023 |
| Application Deadline: | 23 November 2022 |
| Contract Start Date: | 24 November 2022 |
| Contract End Date: | 23 November 2024 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-cc03f9d1-8b0e-4b62-846c-97eabf8ef85f |
| Notice Reference: | cf243154-1928-42de-898e-8fb25aa1959b-613942 |
View Original Notice
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