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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Ministry of Defence |
| Main Category: | Services |
| Procurement Method: | Restricted procedure (above threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £84,240.64 |
Awarded to
| Award value: | £84,240.64 |
| Award decision date: | 25 April 2023 |
| Award status: | Active |
This is a below threshold low risk requirement to upgrade the Automatic Call Distribution system and 3 years maintenance support in the DBS Joint Casualty and Compassionate Centre (JCCC). This contract provides JCCC with upgrade equipment and maintenance cover until Defence Digital's ACD equipment meets JCCC's requirements. The current Automated Call Distribution (ACD) system that supports the operational capability of the DBS Joint Casualty and Compassionate Centre (JCCC) is now 16 years old and operating on obsolescent hardware with no resilience for its call recording function.The requirement is to upgrade/replace the existing ACD solution to reduce the current risk to operations and allow the continued delivery of an essential DBS business critical service.
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Pipeline status
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Application Deadline
19 April 2023
Closed
Estimated Value
£84,240.64
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Book a free consultation →| Release Date: | 31 May 2023 |
| Application Deadline: | 19 April 2023 |
| Contract Start Date: | 30 April 2023 |
| Contract End Date: | 30 April 2026 |
| Contract Duration: | 3.1 years |
| Procurement ID (OCID): | ocds-b5fd17-189be234-c595-4acd-9874-5c8921652e29 |
| Notice Reference: | a932678e-04c8-4eba-b3a1-1886606d0bcc-649676 |
All 3 notices for this procurement, oldest first.
707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
707165451 - JCCC ACD Upgrade and Associated Maintenance CFAN(1)
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal