24/7 Student Assistance Programme

Award outcome

Description

The University of Chester is seeking tenders for a 24/7 Student Assistance Programme through the UK Open Procedure under the Public Contracts Regulations 2015 and The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020.The University of Chester is committed to providing a holistic, responsive, and proactive approach to wellbeing and mental health support for our student community. To complement our existing provision within our own Student Services department, and to ensure students have access to wellbeing and mental health support at any time (24/7, 365 days a year), the University of Chester is looking to establish a contract for the provision of both telephone and online wellbeing, counselling, and mental health support. The Service will cover all University of Chester students from enrolment to graduation, which is approximately 14,500 students. We wish to continue with this type of provision following a successful trial with a Student Assistance Programme. This service will provide confidential support for a range of matters that may impact student wellbeing and mental health and seek to resolve, manage and prevent issues where possible. Further details are available in the tender documents which are available from our In-Tend site: https://in-tendhost.co.uk/universityofchester. Please note the estimated total value includes the optional extension periods. Additional information: Please note that where you may have previously registered with In-Tend, it will be necessary for you to ensure that your registration does include being registered to see opportunities for University of Chester. Registration for this site is free for suppliers. There is also Help/Guidance on how to use the supplier site on the 'Help' section at: https://intendhost.co.uk/universityofchester/aspx/Help

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