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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | DVLA - Driver & Vehicle Licensing Agency |
| Main Category: | Services |
| Procurement Method: | Single tender action (below threshold) |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
| Award value: | £13,900 |
| Award decision date: | 22 July 2024 |
| Award status: | Active |
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
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Application Deadline
15 July 2024
Closed
Estimated Value
£13,900
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| Release Date: | 29 July 2024 |
| Application Deadline: | 15 July 2024 |
| Contract Start Date: | 31 July 2024 |
| Contract End Date: | 31 July 2025 |
| Contract Duration: | 1.0 years |
| Procurement ID (OCID): | ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4 |
| Notice Reference: | fad242c3-5093-4810-9948-28f589f80f50-771709 |
All 3 notices for this procurement, oldest first.
Provision of UK Customer Satisfaction Index Report
Provision of UK Customer Satisfaction Index Report
Provision of UK Customer Satisfaction Index Report
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal