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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | City of Doncaster Council |
| Main Category: | Services |
| Procurement Method: | Other - |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
30 June 2023
Closed
Estimated Value
£1
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| Release Date: | 20 August 2024 |
| Application Deadline: | 30 June 2023 |
| Contract Start Date: | 13 August 2024 |
| Contract End Date: | 14 August 2029 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-b111f05a-d5fb-493c-9545-c570e197aad2 |
| Notice Reference: | 0308d4b9-72aa-4c18-9aba-02acc5339397-779057 |
All 2 notices for this procurement, oldest first.
Low Code Customer Experience Platform (Cloud Based)
Low Code Customer Experience Platform (Cloud Based)
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
Awarded to
| Award value: | £2,500,000 |
| Award decision date: | 13 August 2024 |
| Award status: | Active |
The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.
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