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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | London Borough of Islington |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £164,250 |
Awarded to
| Award value: | £164,250 |
| Award decision date: | 18 July 2023 |
| Award status: | Active |
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
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Pipeline status
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Application Deadline
4 July 2023
Closed
Estimated Value
£164,250
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Book a free consultation →| Release Date: | 30 August 2024 |
| Application Deadline: | 4 July 2023 |
| Contract Start Date: | 3 August 2023 |
| Contract End Date: | 3 August 2025 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-1f041906-3791-4363-98e4-6101a4717b6b |
| Notice Reference: | d196e494-69ef-4df3-aeae-5af4c2f3a20d-781485 |
View Original Notice
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