Home ContractsProvision of an IT Service Management ITSM

Provision of an IT Service Management ITSM

WAC ID:37042

IT & DigitalAward noticeClosed

Source:	Contracts Finder
Notice Type:	Award notice
Buyer:	Cabinet Office
Main Category:	Goods
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£151,530
Release Date:	9 December 2024
Application Deadline:	25 November 2024
Contract Start Date:	30 November 2024

Procurement timeline

All 2 notices for this procurement, oldest first.

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Contract award notice· 9 Dec 2024Viewing
Provision of an IT Service Management ITSM
Award update· 10 Dec 2025
Provision of an IT Service Management ITSM

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

Freshworks Inc.GB-COH-09338697

Award value:	£151,530
Award decision date:	28 November 2024
Award status:	Active

Contracting Authority

Organisation

Cabinet Office

Submission Details

Description

SaaS based IT Service Management product software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.

Links & Documents

Original notice

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About Cabinet Office

Published contracts in the last 12 months

226

total contracts

£216533.5m

total value

£1,273,726,622

average contract size

Typical categories

IT services: consulting, software development, Internet and supportBusiness services: law, marketing, consulting, recruitment, printing and securityRepair and maintenance services

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Application Deadline

25 November 2024

Closed

Estimated Value

£151,530

WAC Reference

WAC-37042

Updated daily

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