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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Bristol City Council |
| Main Category: | Goods |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | £920,000 |
| Release Date: | 16 September 2024 |
| Application Deadline: | 6 September 2024 |
| Contract Start Date: | 8 September 2024 |
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Awarded to
| Award value: | £920,000 |
| Award decision date: | 6 September 2024 |
| Award status: | Active |
The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. The solution should offer a conversational language model (AI) that would be available to citizens when they call.
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Application Deadline
6 September 2024
Closed
Estimated Value
£920,000
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Book a free consultation →| Contract End Date: |
| 8 September 2026 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-4952bbb6-9842-44c3-8215-62f466040df5 |
| Notice Reference: | b148b160-0956-4adb-aedd-45cac468ada4-785490 |