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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | O F W A T |
| Main Category: | Services |
| Procurement Method: | Competitive quotation (below threshold) |
| Tender Status: | Closed |
Pipeline status
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Application Deadline
1 February 2024
Closed
Estimated Value
£20,000
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| £20,000 |
| Release Date: | 18 September 2024 |
| Application Deadline: | 1 February 2024 |
| Contract Start Date: | 14 February 2024 |
| Contract End Date: | 28 March 2024 |
| Contract Duration: | 1 month |
| Procurement ID (OCID): | ocds-b5fd17-de220f37-b84f-4762-a35c-d67bf5601939 |
| Notice Reference: | 0c332976-acb3-4c62-8df4-c7a8689987bb-786348 |
View Original Notice
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Awarded to (2 suppliers)
| Award value: | £20,000 |
| Award decision date: | 7 February 2024 |
| Award status: | Active |
The objectives for the project are to: • Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing. • Test the mystery shopping approach on a specific issue or topic. • Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement. • Consider the diversity of customers and their needs throughout this. • If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
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