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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | West Lancashire Borough Council |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
17 June 2024
Closed
Estimated Value
£71,800
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| Release Date: | 10 October 2024 |
| Application Deadline: | 17 June 2024 |
| Contract Start Date: | 23 June 2024 |
| Contract End Date: | 23 June 2026 |
| Contract Duration: | 2.0 years |
| Procurement ID (OCID): | ocds-b5fd17-bd3004a3-b4da-457d-9ab2-feae27fa9ebd |
| Notice Reference: | a6aff867-e8db-4d2a-9294-9383339d969b-793020 |
View Original Notice
Access the full notice on the official portal
Awarded to
| Award decision date: | 20 June 2024 |
| Award status: | Active |
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
Published contracts in the last 12 months
73
total contracts
£19.0m
total value
£396,815
average contract size
Typical categories
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