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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | Bath and North East Somerset Council |
| Main Category: | Services |
| Procurement Method: | Other - |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Awarded to
| Award value: | £1,945,154.35 |
| Award decision date: | 28 October 2024 |
| Award status: | Active |
B&NES are looking to modernise their telephony and contact centre environment which is based on a legacy on-premise Mitel system serving circa 2000 internal users & 200 voice agents across multiple sites as well as around 500 users in a third party/outsourced organisation. The council would like to move to a public cloud hosted solution to provide a modern experience to the council users and enable an improved resident contact experience through more advanced features. Microsoft Teams is being used for internal calling, chat, conferencing and collaboration with no integration with Mitel.
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Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
6 September 2024
Closed
Estimated Value
£1,945,154.35
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| Release Date: | 8 November 2024 |
| Application Deadline: | 6 September 2024 |
| Contract Start Date: | 2 December 2024 |
| Contract End Date: | 1 December 2029 |
| Contract Duration: | 5.1 years |
| Procurement ID (OCID): | ocds-b5fd17-2f90bdd9-26a7-4c94-994a-b937040579c4 |
| Notice Reference: | 634ff4ab-c3ff-403b-9602-5cdc109e9c82-800872 |
View Original Notice
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