Loading page content…
Loading page content…
Loading contract search results…
Loading contract details…
| Source: | Contracts Finder |
| Notice Type: | Award update |
| Buyer: | Historic England |
| Main Category: | Services |
| Procurement Method: | Open procedure |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): | Not specified |
| Release Date: | 28 November 2024 |
| Application Deadline: | 9 September 2024 |
| Contract Start Date: | 2 December 2024 |
All 2 notices for this procurement, oldest first.
Historic England Customer Service Provision - AWARD
Historic England Customer Service Provision - AWARD
Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.
View Original Notice
Access the full notice on the official portal
🤝 Need a consortium or subcontracting partner?
SMEs & Primes team up to win opportunities like this. Find partners on the board.
Awarded to
| Award value: | £447,278 |
| Award decision date: | 22 November 2024 |
| Award status: | Active |
Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year-round between 09:00-17:00. Historic England expects this work to be carried out from the supplier's premises or workers' homes without any requirement for an onsite presence at Historic England. This service will include seven core components with one optional component for possible inclusion on 1 March 2026. Historic England is committed to continuous improvement and is looking for a customer service partner to work with us to develop the quality of our service. Further information about expected volume of enquiries and the breakdown of previous contractors is included in Appendix 4.1.
Published contracts in the last 12 months
170
total contracts
£5.3m
total value
£83,447
average contract size
Typical categories
Pipeline status
Not addedImports the contract into your BidWriter pipeline · Qualify before you commit to bid
Application Deadline
9 September 2024
Closed
Need help writing this bid?
Our specialists write winning tender responses. Free consultation, no obligation.
Book a free consultation →| Contract End Date: |
| 31 March 2028 |
| Contract Duration: | 3.4 years |
| Procurement ID (OCID): | ocds-b5fd17-bee08567-f535-4d39-9863-b7e4d15fae10 |
| Notice Reference: | 86bc510a-19af-4262-9c87-50ad7cfcbab7-806401 |