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| Source: | Contracts Finder |
| Notice Type: | Award notice |
| Buyer: | UNIVERSITY OF SOUTHAMPTON |
| Main Category: | Services |
| Procurement Method: | Call-off from a framework agreement |
| Tender Status: | Closed |
| Estimated Value (ex. VAT): |
Pipeline status
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Application Deadline
19 November 2024
Closed
Estimated Value
£59,415
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| Release Date: | 20 January 2025 |
| Application Deadline: | 19 November 2024 |
| Contract Start Date: | 25 January 2025 |
| Contract End Date: | 24 January 2029 |
| Contract Duration: | 4.1 years |
| Procurement ID (OCID): | ocds-b5fd17-29dbe6f2-832a-4dc1-8bed-5c7690bfe02d |
| Notice Reference: | faf2a197-89e0-4030-9beb-5343b363c6ff-818461 |
View Original Notice
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Awarded to
| Award value: | £79,220 |
| Award decision date: | 19 January 2025 |
| Award status: | Active |
The University of Southampton is looking to obtain external debt recovery services. Typically, student debt is passed to the Credit Control (CC) team after a set of 4 emailed Dunning reminders have been sent to the student from the Fees team, and where the student has failed to respond. Other situations when student debt is passed to CC will be when a student has requested a bespoke payment plan or has left the UoS and would no longer receive the 4 automated emails from the Fees team. An active telephone, email and letter campaign is then used to target these non-payers to establish a reason for non-payment and ultimately collect the debt. There are times when none of the above actions are successful, and the UoS then requires the assistance of a third party to recover the debt. The Supplier is required to act on the University's behalf to collect overdue student debt which will be a minimum of 60 days old at the time of referral.
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