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Digital Experience Monitoring

WAC ID:346541

IT & DigitalAward updateClosedSME-friendly

Source:	Contracts Finder
Notice Type:	Award update
Buyer:	HM Land Registry
Main Category:	Goods
Procurement Method:	Call-off from a framework agreement
Tender Status:	Closed
Estimated Value (ex. VAT):	£186,000
Release Date:	20 January 2025
Application Deadline:	19 December 2023
Contract Start Date:	28 April 2024

Procurement timeline

All 2 notices for this procurement, oldest first.

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Contract award notice· 10 Jun 2024
Digital Experience Monitoring
Award update· 20 Jan 2025Viewing
Digital Experience Monitoring

Earlier notices predate the Procurement Act 2023 (commenced 24 Feb 2025) and therefore don't carry UK1–UK17 codes.

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Award outcome

Awarded to

SoftcatGB-COH-02174990

Award value:	£186,000
Award decision date:	28 April 2024
Award status:	Active

Contracting Authority

Organisation

HM Land Registry

Trafalgar House,1 Bedford Park, CROYDON, WC2A3PH

Submission Details

Description

HMLR are looking to improve their monitoring capabilities with a specific view on the end user and their digital experience, enabling a better view on the productivity of our Casework community. HMLR are looking for a tool that will help us identify improvements in our Casework toolsets, will alert us to end user issues, and will allow us a view of our digital experience over time.

CPV Classifications1 code — click to expand

48900000Software package and information systems

Links & Documents

Original notice

View the published notice on Contracts Finder.

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About HM Land Registry

Published contracts in the last 12 months

102

total contracts

£422.3m

total value

£6,120,702

average contract size

Typical categories

IT services: consulting, software development, Internet and support

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Application Deadline

19 December 2023

Closed

Estimated Value

£186,000

WAC Reference

WAC-346541

Updated daily

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